Terms & Conditions 55win – Complete Member Guide

1 Acceptance of Terms and Conditions

By registering an account or using any service provided by 55win, you hereby agree to be bound by the Terms and Conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use the 55win platform.

These Terms & Conditions constitute a legally binding agreement between you ("Member") and 55win ("Platform"). 55win reserves the right to modify these Terms & Conditions at any time, and such changes shall take effect immediately upon publication on the official website.

2 Membership Eligibility

To register and use the 55win platform, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration.
• Be a resident of or legally present in Malaysia when using the platform.
• Possessing full legal capacity to enter into binding agreements.
• Never been designated as an individual prohibited from gambling activities by any relevant authority.
• Not registering on behalf of another person or using a false identity.

3 Registration & Account Management

Each individual is only permitted to hold one active account at 55win. Owning more than one account — whether using different information or different devices — violates these terms and may result in the closure of all associated accounts.

During registration, you are required to provide truthful, accurate, and complete information including your full name, date of birth, mobile number, and bank details. This information is used for identity verification (KYC) and financial transaction processing.

• Your account password must be kept confidential and must not be shared with anyone.
• You are fully responsible for all activities that occur within your account.
• Any unauthorized access to your account must be reported to 55win support immediately.
• 55win will not be held liable for any losses resulting from unauthorised use of your account.

4 Identity Verification (KYC)

As part of 55win's commitment to security and legal compliance with anti-money laundering (AML) regulations, all members are required to complete the Identity Verification (KYC) process before their first withdrawal is processed.

Acceptable documents for KYC purposes include:

• MyKad (for Malaysian citizens).
• A valid passport (for non-citizens).
• A recent bank statement no older than three months as proof of address.
• A selfie holding your identity document, if required.

The KYC process is typically completed within 24 to 48 business hours. 55win reserves the right to request additional documents if required for compliance purposes.

5 Deposits & Withdrawals

55win supports multiple payment methods for the convenience of members in Malaysia. All transactions are conducted in Malaysian Ringgit (MYR).

Accepted Deposit Methods:

• DuitNow (instant transfer to your 55win account)
• FPX (online banking for all major Malaysian banks)
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay

Withdrawal Requirements:

• Withdrawals are only processed to a bank account or e-wallet registered under the same member's name.
• Completed KYC is required before your first withdrawal.
• Daily minimum and maximum withdrawal limits are subject to your membership tier.
• Approved withdrawals are typically processed within 15 to 60 minutes.
• 55win reserves the right to delay withdrawals for security review purposes when necessary.

6 Bonus & Promotion Terms

55win offers a wide range of bonuses and promotions to both new and existing members. All bonus offers are subject to the following conditions:

• Each bonus has a wagering requirement that must be met before withdrawals are permitted.
• Bonuses may only be used within the game categories specified in the relevant promotion terms.
• One account per person is eligible for each promotional offer unless stated otherwise.
• 55win reserves the right to void any bonus obtained through dishonest means or abuse.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Expired promotions cannot be reclaimed.

Full terms for each promotion are available on the Promotions 55win. Please review the terms before claiming any bonus.

7 Game Rules & Fairness

All games available on the 55win platform use a Random Number Generator (RNG) system that has been audited and certified by accredited independent auditing bodies. This ensures every game outcome is fair, random, and tamper-proof.

The following actions are strictly prohibited and may result in account closure without a refund:

• Use of bots, automated scripts, or any tools that provide an unfair advantage.
• Exploiting bugs or technical vulnerabilities in the gaming system.
• Colluding with other members to manipulate game outcomes (particularly in table games).
• Placing arbitrage bets to exploit the bonus system.

8 Responsible Gaming

55win is committed to responsible gaming practices. We believe online entertainment should be enjoyed in a healthy manner without impacting your daily life.

The 55win platform provides the following self-control tools for all members:

• Self-configurable daily, weekly and monthly deposit limits.
• Configurable loss limits to protect your account balance.
• Session time limits with automatic reminders.
• A "cooling-off" break option ranging from 24 hours to 6 months.
• A permanent self-exclusion option if needed.

For more information on responsible gaming, please visit our Responsible Gaming page.

9 Account Closure & Suspension

55win reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected or confirmed fraud, misconduct, or illegal activity.
• False or inaccurate registration information.
• Accounts inactive for more than 12 consecutive months.
• Instructions from a competent regulatory authority.

Members may also close their own account at any time by contacting the 55win support team via live chat. Valid cash balances (excluding bonus balances that have not met wagering requirements) will be refunded after a final review.

10 Liability Limits & Disclaimer

55win provides this platform "as is" without any express or implied warranties. The platform is not liable for:

• Financial losses resulting from unfavorable game outcomes.
• Service disruptions due to scheduled system maintenance or circumstances beyond our control.
• Any indirect, consequential, or incidental damages arising from the use of the platform.
• Losses resulting from unauthorized account access by third parties due to the member's own negligence.

11 Applicable Law & Dispute Resolution

These Terms & Conditions are governed and interpreted in accordance with international gambling laws under the jurisdiction in which 55win is licensed. Any disputes arising from the use of the platform will first be resolved through mutual agreement.

If any dispute cannot be resolved through negotiation, the matter will be referred to a mutually agreed arbitration body. The arbitration decision is final and binding on both parties.

For any complaints or enquiries related to these terms, please contact the 55win support team via live chat, available 24 hours a day, 7 days a week.